Please, who knows anything about processing death benefits with Tangerine-APT pensions.

I lost my dad some years ago and since then, we've been moving from one office to the other collecting and submitting documents. Sometime in September/October last year, we were told, after multiple submissions of same documents, that our application has been sent to PenCom and that, since my dad worked for the federal government, we'll have to wait for PenCom to get his accrued benefits from the federal government.

I was reliably informed this year, early April, at PenCom's office that these benefits have been remitted in March and that I should contact the Pension Fund Manager - Tangerine-APT for further processing.

My issue is that, since contacting Tangerine-APT as far back as early April, the only information they give me as regards the status of our application, after acknowledging that the payments have been remitted, is that "It's still being processed" or that our "Letter of Administration is still undergoing verification"

I would like to know if anybody else has had a similar experience, and to find out how long it took before receiving payment.

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