Experienced phone engineers, could you kindly tell me what the issue with my Phone (11 pro max).

To watch a video or play music, I can't hear anything (very low sound it makes) except I put the phone close to my ear or use a Bluetooth device.

Also, when I receive a call, my phone rings with a very low sound (just the same low sound when you play music and video) but I won't hear the person on the other side. I can only manage to hear them a little bit clearer when I turn on the loud speaker.

Today is Sunday, I can't go to a close by market, however, I feel I can get to know from you guys, before going anytime I'm chanced. Thanks in anticipation.

Modified: The solution was that the engineer used his system to drive the speakers to start working. That's all.

No joy. No one is responding.

Please you people should not be angry with me o. I'm just worried about my phone that's all.

The phone doesn't want to be part of your name

jjcena:
The phone doesn't want to be part of your name

Lols. How do you mean

The solution was that the engineer used his system to drive the speakers to start working. That's all..